FAQ

Frequently Asked Questions

1. How do I see all the tickets opened for my company? 
   1.  Navigate to the ticket view.  
   2. Click the Drop-down box under View, and select "Organization Tickets"
2. How do I change the status of the ticket? 
   1. The Groove's consulting and engagement management team will proactively review the ticket status during status calls and discovery sessions. If you need a ticket status update, please email the assigned consultant or EM.  
3. I would like a report of all the tickets that have been resolved across the company. How do I request this?  
   1. The Groove will provide a consolidated view of all tickets, by Support types on a monthly basis.
4. Can I add an attachment to a support ticket after I submit it?
   1. Yes, navigate to the ticket thread, scroll all the way to the bottom, and click "Attach a file"